Refund & Return Policy
Last Updated: [1/1/2026]
At Premium Wild Morels, customer satisfaction is our priority. Due to the nature of dried food products, we follow a strict but fair return and refund policy.
1. Return Eligibility
You may request a return or refund only if:
The product is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
Clear proof (photos or videos) is provided
The product is unused and in original packaging
2. 48-Hour Return Policy (Strict)
⚠ All return or refund requests must be submitted within 48 hours of delivery.
Requests made after 48 hours will not be accepted under any circumstances.
3. Required Proof
To process your request, you must provide:
Clear photos or videos of the product
Original order number
Description of the issue
Requests without proof will be rejected.
4. Non-Returnable Items
We do not accept returns for:
Opened or consumed food products
Change of mind
Taste preference issues
Incorrect address provided by customer
Delays caused by courier services
5. Refund Process
Once your request is approved:
Refunds are processed within 7–10 business days
Refunds will be issued to the original payment method
Shipping charges are non-refundable
6. Damaged or Wrong Items
If you receive:
A damaged product
A wrong item
Please contact us immediately within 48 hours with proof.
We may offer:
Replacement
Partial refund
Full refund (case-dependent)
7. Return Shipping
If the issue is from our side, we will guide you accordingly
Unauthorized returns will not be accepted
Customers must not return products without approval
8. Contact for Returns & Refunds
📧 Email: support@premiumwildmorels.com
📞 Phone / WhatsApp: +923489077329